TAILORED SERVICES FOR LEASEHOLDERS

We offer a wide range of services and all can be tailored to our customers, including:

 

Industry Best Practice

• Adhering to best practice of the Royal Institute of Chartered Surveyors and the Association of Residential Managing Agents. Member of The Property Ombudsman and authorised and regulated by the Solicitors Regulation Authority.

 

Handover

• During incumbent agent's notice period, a full handover at their offices and with all their suppliers - accountants, solicitors, surveyors and contractors.

• Not tied to any suppliers, so continue appointment of solicitors etc if agreed by the leaseholders.

• During the first 3 months, visit the property at least twice a month and as issues are resolved, monthly.

 

Communication

• Dedicated Customer Manager will be the day to day point of contact for tenant and leaseholder, with mobile checked 7 days a week. Calls and emails will be answered by the next working day.

• Quarterly reviews of all matters, including accounts, maintenance and major works.

• Secure property specific web-site with maintenance status, account reports, document library.

 

Accounts

• Service charge and maintenance fund monies held in trust in segregated property specific bank accounts, earning interest.

• Accounts reconciled monthly, accounting packs presented annually to Directors.

• Annual accounts completed and certified. Company accounts submitted to HMRC and Companies House.

• Notices, demands and arrears collection. Representations at and submissions to Property Tribunals and County Court.

 

Maintenance

• Neither ties to nor commission from suppliers and surveyors, so employ best suited to task.

• Specifications and inspection schedules agreed with Property Directors. All maintenance work inspected on completion and before invoice payment.

 

Major Works

• No commission fees on surveyor nor contractor costs.

• Works inspected at least weekly.

 

Reviews and Valuations

• Rebuilding valuations for insurance purposes every 5 years.

• Fire Risk Reviews every 2 years, new assessment every 4.

• Electrical inspections within communal areas every 5 years.

 

Fees

• Totally transparent. Fixed fee per flat per year, depending on bespoke management plan agreed with directors.

• No administration charges, commission on supplier invoices nor fees for handovers.

• Index linked to the Consumer Price Index (CPI), published by the Office for National Statistics.

• Fees for sale, transfer or extension of leases charged to the vendor rather than the management company.

 

Utilities and Insurance

• No ties, so free to negotiate with all suppliers.

 

Professional Trade Bodies

• Follow Best Practice of Association of Residential Managing Agents (ARMA)

• Member of The Property Ombudsman - awards of compensation for financial loss and/or aggravation, distress and inconvenience.

• Professional Indemnity Insurance.

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